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Technical Support

 

Common issues:

For password resets (and any other technical support question) please email Christy Arnett, Operations Manager - christy@trelg.com

If you are unable to advance through a course, you may not have allowed the previous section to finish completely.  Go to the last section you are able to enter, if there is a video and you've already watched it, you can drag the video to the end, allow it to play completely to the very end, and then proceed to the next section.

Difficulty viewing videos - Our videos will require a minimum of 5mbps.  We suggest closing out all other active programs and restarting your device.  Then go to www.speedof.me at the time you are accessing our site.    

If you have an anti-virus (Norton, McAfee) or back-up application (Carbonite) actively running in the background this may also cause video to run slowly.    Speed will vary by time of day, device, wifi connection, other traffic on your wifi (playing video games or streaming movies), etc.

If you're screen saver is set to come on frequently, this may cause issues with the videos.  Solution:  Set your screensaver to come on less frequently, or better yet, stay at your computer and wiggle your mouse occasionally while viewing the videos to prevent the screensaver from activating :/

If you would like to cancel a class you are registered for, please email Christy - christy@trelg.com