After reading our Cancellation, Refund, Attendance and Transfer Policies,
please refer questions to info@trelg.com.
Cancellation Policy
The Real Estate Learning Group reserves the right to cancel any course or class due to low enrollment, weather conditions, public health emergencies, or other extenuating circumstances. We notify you by e-mail, text, or phone call. If the educational offering is not rescheduled, we refund your registration fee within 14 days.
At our sole discretion, we may remove any student from any course or class at any time.
Refund Policy
Refer to this table for details of our refund policy. Note the following:
- You are unable to transfer your registration to another person.
- You are ineligible for a refund once you start the online content of a course.
|
| Maine Sales Agent Course-100% Online | Maine Sales Agent Course-Fast Track | New Hampshire Salesperson Course | Maine Associate Broker Course | Maine Designated Broker Course | Online Self-study CE | Livestream or Classroom CE |
| Request a refund within 30 days after you registered | X |
|
|
|
| X |
|
| Request a refund within 30 days after you registered and at least two weeks prior to the first scheduled workshop/introduction meeting (for DB course) |
| X | X | X | X |
|
|
| Request refund at least 72 hours prior to class start time |
|
|
|
|
|
| X |
| Administrative fee to cancel registration (if requirements for cancellation have been met) | $75 | $100 | $100 | $100 | $100 | $0 | $0 |
| Mail unused textbook back to us | X | X |
|
|
|
|
|
| No refund once you start the online content | X | X | X | X | X | X |
|
| Request transfer of your registration to a future offering at least two weeks prior to the first scheduled workshop/introduction meeting (for DB course) |
| X | X | X | X |
|
|
| Administrative fee to transfer your registration to a future offering (if less than 2 weeks prior to first workshop) |
| $150 | $150 | $150 | $150 |
|
|
Please note: If a registration for the Associate Broker Course is used for obtaining an extension of your Sales Agent license from the Commission, we cannot issue any refund.
Attendance Policy
Refer to this table for details of our attendance policy. Note the following:
- Classes begin promptly at the scheduled times. Check-in and arrive on time in order to receive credit for attending. Students who arrive late or leave early for continuing education classes are not eligible to receive credit.
- For all zoom continuing education classes, please be sure to check that you have been marked as attending in your trelg.com student center following the completion of the class. Disputes regarding class attendance must be brought to our attention within 5 days of the class date.
- If you miss the first workshop or more than one workshop, you may have to transfer completely to a future offering of the course. There is a transfer fee of $150. When transferring, you must complete your course within 1 year of the original course start date that you registered for.
- You are ineligible to receive a completion certificate until you fulfill all requirements of the course including all workshop attendance. For the Maine Associate Broker Course, this includes the Documented Field Experience Form.
- If you are unable to take the final exam as scheduled for your course (for example, you need to make up a workshop at a future date) you may take the proctored final exam at the next scheduled workshop that has availability. Otherwise, we charge a proctor fee of $100 per hour.
Transfer Policy (this applies to the following course only - Maine Sales Agent Course Fast Track, Maine Associate Broker Course, Maine Designated Broker Course, and the New Hampshire Salesperson Course)
Students who are eligible to transfer their registration to a future course must complete the course within 9 months of the start date of the course that they first registered for.
|
| Maine Sales Agent Course Fast Track | New Hampshire Salesperson Course | Maine Associate Broker Course | Maine Designated Broker Course |
| Must attend all scheduled workshops in their entirety | X | X | X | X |
| Ability to make up a workshop at a future offering of the course at the discretion of your instructor | X | X | X | X |
| Must complete the course within 1 year from the scheduled end date of the course offering for which you registered | X | X | X | X |
*updated January 24, 2023