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Cancellation, Refund, Attendance Policies and Expectation for Classroom Behavior

*updated Nov. 11, 2019

 

Cancellation Policy

We almost never cancel a class. If we cancel a class for any reason, we will notify each student by e-mail or phone of the cancellation and rescheduling arrangements. If a class is not rescheduled, we will refund all student registration fees within 14 days.

If you would like to cancel your enrollment in a class that you are registered for, please email Christy Arnett, Operations Manager at christy@trelg.com 

 

Refund Policy

All cancellations must be requested within 30 days of when you register.

Continuing Education

If you cancel within 30 days of registering AND prior to starting the online course, a full refund will be issued.  Please email christy@trelg.com for refund requests.  For live CE Classes that require a fee, a cancellation request must be made 72 hours prior to the class starting in order to issue a full refund.  If you do not attend the live delivery class, or if you have already started the online class no refund or credit will be given and the fee is non-transferable to other course offerings.

Sales Agent (100% online version)

You may cancel your registration and request a refund by emailing christy@trelg.com within 30 days of when you registered. You must mail your textbook back to us in order for us to process your refund. There is a $50 cancellation fee.  Once you begin the online content, we do not provide a refund.

Sales Agent (Fast Track Version)

You may cancel your registration and request a refund by emailing christy@trelg.com within 30 days of when you registered and up until 10 calendar days prior to the date of your first Workshop. You must mail your textbook back to us in order for us to process your refund.  There is a $50 cancellation fee.  Once you begin the online content, we do not provide a refund.

Associate Broker Course

You may cancel your registration and request a refund by emailing christy@trelg.com within 30 days of when you registered and up until 10 calendar days prior to the date of your first Workshop.  There is a $50 cancellation fee.  Once you begin the online content, we do not provide a refund.

If the registration of this course is used for obtaining an extension of your Sales Agent license from the Commission, no refund will be due.

 

Attendance Policy

Continue Education

Classes will begin promptly at the scheduled start time.  You must check-in and arrive on-time in order to receive credit.  Attendees who are late or leave early are not eligible to receive credit. 

Sales Agent Fast Track

You must attend all four workshops in their entirety. If you miss a workshop, you may make it up the next time the workshop is offered. (It is preferable that all workshops are attended as scheduled in one course offering).  You must complete this course within 1 year from the scheduled end date of the original course in which you are registered. 

Associate Broker Course

You must attend all four workshops in their entirety. If you miss a workshop, you may make it up the next time the workshop is offered. (It is preferable that all workshops are attended as scheduled in one course offering).  All required online work and homework due at the workshops, including the Documented Field Experience Form, MUST be turned in as instructed in order for the course to be considered complete!!  Please remember that you are unable to apply for your Associate Broker license until you complete this course in its entirety, and the next offering of a workshop might be many months away.  You must complete this course within 1 year from the scheduled end date of the original course in which you are registered.  If you are unable to take the final exam as scheduled with your class, due to a missed workshop, you may take the exam at no charge with the next scheduled class.  If you require a proctored private exam, there will be a $50 fee.

 

Expectations for Classroom Behavior

The purpose of this information is to provide you with expectations for classroom behavior. Our classroom is a learning-centered environment in which the instructor and students are unhindered by disruptive behavior. You are to be respectful of the learning process, your instructor and your fellow students. Instructors have the authority to manage their classrooms to ensure an environment conducive to learning.

Your participation in a course delivered by The Real Estate Learning Group is a privilege extended to you. The Real Estate Learning Group has the right to remove you from a course at its sole discretion. By registering in a course, you give consent to the following policies.

What is a PA?

An establishment that is open to the general public; this may be by offering its goods/facilities/services to, or by soliciting/accepting patronage from, the public. Some examples include: town or state buildings/agencies, professional offices, movie theaters, stores, schools, trains, airplanes, hotels, hospitals and restaurants. A full (not exhaustive) listing of types of entities qualifying as PAs can be found at 5 M.R.S. § 4553(8).

 

What counts as a Service Animal?

A “service animal” is a DOG that has been individually trained to do work or perform tasks for the benefit of a person with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. Other species of animals are NOT considered service animals in the context of PAs. The work or task that the dog is trained to do must be directly related to the person’s disability. Examples include: assisting a person with a visual impairment in navigation; alerting a person with a hearing loss to the presence of people or sounds; assisting a person during a seizure; providing physical support and assistance with balance and stability to a person with a mobility disability; reminding a person with an intellectual disability to take a medication; and helping a person with a psychiatric or neurological disability by preventing or interrupting problem behaviors. A service animal is an aid that helps a person with a disability access services, like a wheelchair or cane. Service animals are NOT PETS.

 

Source:https://www.maine.gov/mhrc/sites/maine.gov.mhrc/files/inline-files/Service%20animal%20pamphlet-may2017_0.pdf