Technical Support

Video Support Help

Reset Password: Click here to watch a short video on how to reset your password

Update Contact Information: Click here to watch a short video on how to update your contact information

Common Issues

For courses that specify that you must complete one section before moving on to the next, and you find that you are unable to advance through a course, then you may not have allowed the previous section to finish completely.  Go to the last section you are able to enter; if there is a video and you've already watched it, you can drag the video to the end, allow it to play completely to the very end, and then proceed to the next section.

Difficulty viewing videos - Our videos will require a minimum of 5mbps.  We suggest closing out all other active programs and restarting your device.  Then go to www.speedof.me at the time you are accessing our site.    

If you have an anti-virus (Norton, McAfee) or backup application (Carbonite) actively running in the background this may also cause a video to run slowly.  Speed will vary by time of day, device, wifi connection, other traffic on your wifi (playing video games or streaming movies), etc.

If your screen saver is set to come on frequently, this may cause issues with the videos.  Solution:  Set your screensaver to come on less frequently, or better yet, stay at your computer and wiggle your mouse occasionally while viewing the videos to prevent the screensaver from activating.

If you fail a final exam, please review the content that you would like to prepare for your re-take exam.  If you have previously viewed a video in full, you will be able to fast forward through it.  Once you have finished reviewing the sections, a new Final Exam will open for you.

Zoom Help

If you are attending a TRELG livestream class, please review the following information before your session.

Zoom is free and easy to use. We strongly recommend testing your device, camera, microphone, and internet connection in advance using the following link: Zoom Test Meeting

Need help joining a Zoom meeting? This short tutorial video walks you through the process: How to Join a Zoom Meeting

Please plan to log in early. Zoom sessions typically open 15 minutes prior to the scheduled class start time. Due to instructor preparation and attendance procedures, technical support may be limited immediately before class begins.

Important: Your webcam/video must remain on for the entire class session. This is required for attendance verification and there are no exceptions.

Attend class from the comfort of your home or office while still participating in a live, interactive learning environment.

Livestream Preparation

To help ensure a smooth class experience, please complete the following before class:

• Review your confirmation and reminder emails for Zoom links, schedules, and course materials.
• Verify that your email address is current in your TRELG Student Center account at:
  TRELG Student Center
• Check your spam or junk folder if you are missing an email.
• Update your Zoom display name so it matches your course registration name.
• Test your audio and video settings before class begins.
• Keep your microphone muted unless participating in discussion.

A Zoom Administrator may monitor chat and attendance during the course. Instructors may not be actively monitoring the chat while teaching.

Livestream / Zoom Etiquette In accordance with TRELG policies approved by the Maine Real Estate Commission: “An internet live class shall have live video and audio feeds of all participants that will allow real-time visualization and communication among all participants, and the Course instructor shall only issue a completed course affidavit to a live-class attendee who was present by video and audio throughout the entirety of the course.” Please treat livestream classes the same as an in-person classroom environment. Expectations During Class Be logged into Zoom and on-screen at least 5 minutes before class begins. Keep your camera on for the entire course. Mute your microphone unless instructed to speak. Use the raise hand feature when appropriate. Cell phone use is discouraged unless approved by the instructor or administrator. Do not drive or travel during class. Participants observed driving will be removed from the session. Remain seated with your device stationary throughout the class. Avoid side conversations or distractions during instruction.   Continuing Education Attendance & Certificates To receive your completion certificate for livestream continuing education courses, you must: Meet attendance requirements (on camera for entire session) Submit the course evaluation Important: Course completion certificates will be available for download or printing once you complete the Course Evaluation.

The Real Estate Learning Group®

Questions? Contact info@trelg.com