Welcome to our Policy Center. Here you'll find important information about our courses, enrollment, refunds, exams, technology requirements, accessibility, privacy, and other policies designed to support a fair and successful learning experience. We encourage all students to review these policies before beginning their education with The Real Estate Learning Group®.

Please refer to the table below for details about our refund policy.

Please Note:

• Course registrations are non-transferable and may not be transferred to another individual.
• Associate Broker Course registrations used to obtain a Sales Agent license extension from the Maine Real Estate Commission are not eligible for a refund. Once the course has been used to extend your license, the registration is considered utilized and cannot be refunded.

Continuing Education Courses

Online/Live/Livestream

Pre-License Courses

Sales Agent Course

Associate Broker Course and Broker/Designated Broker Course:

Maine Law Exam Prep

Real Estate 101

Cancellation Policy

Sick Policy

The The Real Estate Learning Group® reserves the right to cancel any course or class due to low enrollment, weather conditions, public health emergencies, or other extenuating circumstances. We notify you by e-mail, text, or phone call. If the educational offering is not rescheduled, we will refund your registration fee within 14 days. We reserve the right to remove any student from a course or class at our sole discretion.

We kindly request that you arrive symptom-free of any illness for all our live in-person classes. If you prefer to attend classes remotely, we are pleased to offer online options 24/7 and livestream as often as possible.  Please visit our website at www.trelg.com for a comprehensive list of our course offerings.

Attendance Policy for Live/Livestream Classes

Integrity and Anti-Cheating Policy

Please consult the attendance policy summary:

• Arrive on time for class to earn attendance credit; late arrivals or early departures in continuing education classes won't receive credit.
• After completing a Zoom class, confirm your attendance in your www.trelg.com Student Center. Address any attendance issues within 5 days of the class.

Integrity refers to the adherence to moral and ethical principles, ensuring honesty in all actions. An anti-cheating policy emphasizes the importance of genuine effort and original work, preventing dishonest behaviors such as plagiarism or receiving external help in evaluations. Instituting such a policy is essential to maintain a fair and credible learning environment, ensuring that all students are evaluated based on their authentic abilities and efforts.

• The Maine Real Estate Commission may audit our institution and students.
• Ensure you complete all assigned tasks, including content, activities, quizzes, videos, and readings.
• Your course access, duration of video views, and other interactions are monitored and recorded.
• Maintain utmost honesty throughout the course. Your instructors can track your online activity and ensure you've engaged with all materials.
• All course activities, quizzes, and exams must be completed independently without external help.
• If found cheating, The Real Estate Learning Group® will withhold your completion certificate, and there will be no refunds for the course fee.

Privacy Policy

We take your privacy seriously. We understand that you trust us with your personal information, and we are committed to protecting it. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and online courses. By using our services, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy.

What information do we collect?

We collect information that you provide to us directly, such as your name, email address, and payment information. We also collect information about your use of our website and courses, such as your browsing history, course progress, and test scores.

How do we use your information?

We use your information to provide and improve our services, to communicate with you, and to comply with legal requirements. For example, we may use your email address to send you updates about your course progress or to notify you of new course offerings.

How do we share your information?

We do not sell or share your personal information with third parties for the purposes of recruiting. However, we may share your information with third parties in limited circumstances, such as to complete a transaction, comply with legal requirements, or protect the security of our website. We may also share your personal contact information (name, email address, etc.) when you attend a sponsored continuing education or pre-license class.

Your Rights and Choices:

You have the right to access and correct your personal information, and to request that we delete or stop using your personal information. You can exercise these rights by contacting us through the email address (info@trelg.com) or phone number (800-796-5308).

Changes to this Privacy Policy

We may update this Privacy Policy occasionally, and we encourage you to review it regularly.

Classroom Expectations

Livestream / Zoom Etiquette

At The Real Estate Learning Group®, we are committed to providing a respectful, professional, and distraction-free learning environment. By enrolling in a course, you agree to follow these classroom expectations. Participation is a privilege and may be revoked if these expectations are not met.

Be On Time

Arrive prepared and ready to participate in each class.

Attend Every Session

If an emergency or illness prevents attendance, notify your instructor as soon as possible. Missed sessions must be completed within six months and may require attending a future class.

Come Prepared

Complete assigned readings and activities before class and actively participate in discussions.

Be Respectful

Treat instructors and fellow students with courtesy. Respect different viewpoints and learning styles.

Communicate Professionally

Keep comments constructive, relevant, and allow everyone an opportunity to participate.

Stay Focused

Avoid distractions by limiting the use of phones and other devices to course-related activities.

No Recording

Recording lectures, workshops, or class discussions is not permitted without prior written permission.

Registered Students Only

Only registered students may attend class. Please contact us in advance if accommodations are needed for a nursing infant.

Service Animals Welcome

Service animals are welcome in accordance with the Maine Human Rights Act.

Continuing Education Attendance & Certificates

To receive your completion certificate for livestream continuing education courses, you must:

• Meet attendance requirements
• Submit the course evaluation

Important: Course completion certificates will be available for download or printing once you complete the Course Evaluation.

In accordance with TRELG policies approved by the Maine Real Estate Commission:

“An internet live class shall have live video and audio feeds of all participants that will allow real-time visualization and communication among all participants, and the Course instructor shall only issue a completed course affidavit to a live-class attendee who was present by video and audio throughout the entirety of the course.”

Please treat livestream classes the same as an in-person classroom environment. To ensure a productive learning environment for everyone, please follow these expectations during all live Zoom sessions:

Arrive Early

Log in to Zoom at least 5 minutes before class begins.

Keep Your Camera On

Your camera must remain on throughout the class for attendance verification.

Mute When Not Speaking

Keep your microphone muted unless you are participating in the discussion.

Use Zoom Tools

Use the Raise Hand feature or chat when appropriate.

Limit Distractions

Avoid using your phone or other devices for non-class activities unless approved by the instructor.

No Driving or Traveling

You may not attend class while driving or traveling. Students observed driving will be removed from the session.

Stay Stationary

Remain seated with your device in a stable location for the duration of class.

Stay Engaged

Avoid side conversations and other distractions so everyone can benefit from the instruction.

Continuing Education Attendance & Certificates

To receive your completion certificate for livestream continuing education courses, you must:

• Meet attendance requirements (on camera for entire session)
• Submit the course evaluation

Important: Course completion certificates will be available for download or printing once you complete the Course Evaluation.