FAQ Policies
 Refund Policy

Refer to this table for details of our refund policy. Note the following:

  • You are unable to transfer your registration to another person.
  • You are ineligible for a refund once you start the online content of a course.

Please note: If a registration for the Associate Broker Course is used for obtaining an extension of your Sales Agent license from the Commission, we cannot issue any refund.

 
Cancellation Policy

The Real Estate Learning Group reserves the right to cancel any course or class due to low enrollment, weather conditions, public health emergencies, or other extenuating circumstances. We notify you by e-mail, text, or phone call. If the educational offering is not rescheduled, we refund your registration fee within 14 days.

At our sole discretion, we may remove any student from any course or class at any time.

 

Attendance Policy

Please consult the attendance policy summary:

  • Arrive on time for class to earn attendance credit; late arrivals or early departures in continuing education classes won't receive credit.
  • After completing a Zoom class, confirm your attendance in your www.trelg.com Student Center. Address any attendance issues within 5 days of the class.
  • Missing the first session or multiple workshops may require transferring to a later session with a $150 fee. You must complete the course within one year of your original start date.
  • Completion certificates are awarded once all course requirements, including workshop attendance and, for the Maine Associate Broker Course, submission of the Documented Field Experience Form, are met.
  • If you're unable to sit for the final exam at the scheduled time, you can attend the next available workshop; otherwise, a $100 per hour proctor fee applies.

 

Transfer Policy (Applies to PRE-LICENSE courses only)

Students who are eligible to transfer their registration to a future course must complete the course within 9 months of the start date of the course that they first registered for.

Sick Policy

We ask you to arrive symptom-free of any illness for all our live in-person classes. 

 

If you prefer to attend classes remotely, we are pleased to offer online options 24/7 and livestream as often as possible.  Please refer to our website, www.trelg.com, for a complete list of our course offerings.

 
 
Integrity and Anti-Cheating Policy

Integrity refers to the adherence to moral and ethical principles, ensuring honesty in all actions. An anti-cheating policy emphasizes the importance of genuine effort and original work, preventing dishonest behaviors such as plagiarism or receiving external help in evaluations. Instituting such a policy is essential to maintain a fair and credible learning environment, ensuring that all students are evaluated based on their authentic abilities and efforts.

  • Our institution and students may be audited by the Maine Real Estate Commission.
  • Ensure you finish ALL assigned tasks - including content, activities, quizzes, videos, and readings.
  • Your course access, duration of video views, and other interactions are monitored and recorded.
  • Maintain utmost honesty throughout the course. Your instructors can track your online activity and ensure you've engaged with all materials.
  • All course activities, quizzes, and exams must be completed independently without external help.
  • If found cheating, The Real Estate Learning Group® will withhold your completion certificate, and there will be no refunds for the course fee.

  

Privacy Policy

We take your privacy seriously. We understand that you trust us with your personal information, and we are committed to protecting it.

This Privacy Policy explains how we collect, use, and share your personal information when you use our website and online courses. By using our services, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy.

What information do we collect?

We collect information that you provide to us directly, such as your name, email address, and payment information. We also collect information about your use of our website and courses, such as your browsing history, course progress, and test scores.

How do we use your information?

We use your information to provide and improve our services, to communicate with you, and to comply with legal requirements. For example, we may use your email address to send you updates about your course progress or to notify you of new course offerings.

How do we share your information?

We do not sell or share your personal information with third parties for the purposes of recruiting. However, we may share your information with third parties in limited circumstances, such as to complete a transaction, comply with legal requirements, or protect the security of our website. 

We may also share your personal contact information (name, email address, etc.) when you attend a sponsored continuing education or pre-license class.

Your Rights and Choices:

You have the right to access and correct your personal information, and to request that we delete or stop using your personal information. You can exercise these rights by contacting us through the email address (info@trelg.com) or phone number (800-796-5308).

Changes to this Privacy Policy

We may update this Privacy Policy occasionally, and we encourage you to review it regularly.

 

**Updated June 4, 2024

Direct any and all questions to: info@trelg.com


Thank you,

The Real Estate Learning Group®