Cancellation and Refund Policies
 Refund Policy

Refer to this table for details of our refund policy. 

CE Courses:

Online/Live/Livestream

  • If a refund is requested within 3 days after registration

 

 

Full amount

  • No course extensions

NA

 

Sales Agent Course:

 

  • If a refund is requested within 5 days after registration
  • Unredeemed eBook 
  • Redeemed eBook

 

Full amount paid less $75 admin fee 

Full amount paid less $100 admin fee

  • No refund once you start the online content

NA

  • Course Extensions:

 

Please contact info@trelg.com to determine eligibility

 

Associate Broker Course:

  • If a refund is requested within 5 days after registration

 

Full amount paid less $75 admin fee** 

  • No refund once you start the online content

NA

  • Course Extensions:

 

Please contact info@trelg.com to determine eligibility

 

 

Broker/Designated Broker Course:

  • If a refund is requested within 5 days after registration

 

Full amount paid less $75 admin fee 

  • No refund once you start the online content

NA

  • Course Extensions:  You must complete the course within 1 year from the date that you enroll. 

Please contact info@trelg.com 

 

 

Please note:

*You are unable to transfer your registration to another person.

**If a registration for the Associate Broker Course is used to obtain an extension of your Sales Agent license from the Commission, we cannot issue a refund. **

 

 

 

Cancellation Policy

The Real Estate Learning Group reserves the right to cancel any course or class due to low enrollment, weather conditions, public health emergencies, or other extenuating circumstances. We notify you by e-mail, text, or phone call. If the educational offering is not rescheduled, we will refund your registration fee within 14 days.

We reserve the right to remove any student from a course or class at our sole discretion.

Attendance Policy for Live/Livestream Classes

 

Please consult the attendance policy summary:

  • Arrive on time for class to earn attendance credit; late arrivals or early departures in continuing education classes won't receive credit.
  • After completing a Zoom class, confirm your attendance in your www.trelg.com Student Center. Address any attendance issues within 5 days of the class.

 

Extension Policy (Sales Agent and Associate Broker)

If you need to request an extension of your course, a $100 fee applies. Courses cannot be extended beyond one year from the date of your original enrollment.  

Sick Policy

 

We kindly request that you arrive symptom-free of any illness for all our live in-person classes. 

 

If you prefer to attend classes remotely, we are pleased to offer online options 24/7 and livestream as often as possible.  Please visit our website at www.trelg.com for a comprehensive list of our course offerings.

 
Integrity and Anti-Cheating Policy

Integrity refers to the adherence to moral and ethical principles, ensuring honesty in all actions. An anti-cheating policy emphasizes the importance of genuine effort and original work, preventing dishonest behaviors such as plagiarism or receiving external help in evaluations. Instituting such a policy is essential to maintain a fair and credible learning environment, ensuring that all students are evaluated based on their authentic abilities and efforts.

  • The Maine Real Estate Commission may audit our institution and students.
  • Ensure you complete all assigned tasks, including content, activities, quizzes, videos, and readings.
  • Your course access, duration of video views, and other interactions are monitored and recorded.
  • Maintain utmost honesty throughout the course. Your instructors can track your online activity and ensure you've engaged with all materials.
  • All course activities, quizzes, and exams must be completed independently without external help.
  • If found cheating, The Real Estate Learning Group® will withhold your completion certificate, and there will be no refunds for the course fee.

  

Privacy Policy

We take your privacy seriously. We understand that you trust us with your personal information, and we are committed to protecting it.

This Privacy Policy explains how we collect, use, and share your personal information when you use our website and online courses. By using our services, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy.

What information do we collect?

We collect information that you provide to us directly, such as your name, email address, and payment information. We also collect information about your use of our website and courses, such as your browsing history, course progress, and test scores.

How do we use your information?

We use your information to provide and improve our services, to communicate with you, and to comply with legal requirements. For example, we may use your email address to send you updates about your course progress or to notify you of new course offerings.

How do we share your information?

We do not sell or share your personal information with third parties for the purposes of recruiting. However, we may share your information with third parties in limited circumstances, such as to complete a transaction, comply with legal requirements, or protect the security of our website. 

We may also share your personal contact information (name, email address, etc.) when you attend a sponsored continuing education or pre-license class.

Your Rights and Choices:

You have the right to access and correct your personal information, and to request that we delete or stop using your personal information. You can exercise these rights by contacting us through the email address (info@trelg.com) or phone number (800-796-5308).

Changes to this Privacy Policy

We may update this Privacy Policy occasionally, and we encourage you to review it regularly.


**Updated June 3, 2025

Direct any and all questions to: info@trelg.com


Thank you,

The Real Estate Learning Group®